Privacy Policy

Welcome to Starbird Chicken Grill. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbirdchickengrill.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy is written in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Starbird Chicken Grill is a food service business operating in the United States. We are dedicated to delivering fresh, high-quality chicken-based food products and a seamless customer experience both in-store and online.

For any questions, concerns, or requests related to your privacy, please contact us using the information above or as detailed in the Contact Us section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with the operation of our food service business and website. The categories of personal information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with us — whether by creating an account, placing an order, subscribing to our newsletter, completing a contact form, or participating in a promotion — you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username or display name.
• Contact Information: Email address, phone number, mailing address, billing address, and delivery address.
• Account Credentials: Password (stored in encrypted form) and account security questions.
• Order and Transaction Information: Details about food items purchased, order history, special dietary requests, and preferences.
• Payment Information: Credit or debit card details, billing information, and other financial data required to process your transactions. Note that payment card data is processed through secure, PCI-DSS-compliant third-party payment processors and is not stored directly on our servers.
• Communications: Messages, feedback, complaints, survey responses, and any other communications you send to us.
• Loyalty Program Data: Membership details, points balances, redemption history, and reward preferences.
• Marketing Preferences: Your choices regarding receiving promotional communications from us.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, and hardware configuration.
• Log Data: Internet Protocol (IP) address, access times, pages viewed, referring URLs, clickstream data, and session duration.
• Usage Data: Information about how you navigate and interact with our website, including features used, links clicked, and items added to your cart.
• Location Data: General geographic location derived from your IP address, and — with your explicit consent — precise GPS-based location to facilitate delivery or nearby store suggestions.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. Please refer to our Cookie Policy section below for more details.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (e.g., if you log in using a social media account or interact with our social media pages).
• Third-party food delivery platforms and aggregators (such as DoorDash, Uber Eats, Grubhub) when you place orders through those services.
• Analytics providers and advertising partners.
• Public databases and data brokers (where permitted by applicable law).

2.4 Sensitive Personal Information

In limited circumstances, we may collect sensitive personal information, such as dietary restrictions or food allergies you voluntarily share with us to fulfill your order safely. We do not use such sensitive information for any purpose beyond what is necessary to provide the requested food service.

3. How We Use Your Information

We use the information we collect for a variety of business purposes, always in accordance with applicable law. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed online or through our app.
• Managing your account registration and maintaining your profile.
• Coordinating delivery logistics and communicating estimated arrival times.
• Handling returns, refunds, and complaints.
• Administering loyalty and rewards programs.

3.2 Customer Communication

• Sending order confirmations, receipts, and delivery updates via email or SMS.
• Responding to your inquiries, requests, and feedback.
• Sending service-related notices and policy updates.

3.3 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and customer behavior to improve our menu offerings, website functionality, and overall customer experience.
• Conducting internal research and quality assurance.
• Developing new features, products, and services.
• Generating aggregated, anonymized statistical reports.

3.4 Marketing and Promotional Communications

• Sending promotional emails, special offers, seasonal deals, and newsletters — only where you have opted in or where permitted by law.
• Delivering targeted advertisements on our website and on third-party platforms based on your browsing behavior and preferences.
• Running sweepstakes, contests, and promotional campaigns.
• Personalizing your experience based on your order history and preferences.

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities or law enforcement.
• Enforcing our Terms of Service and other policies.
• Detecting, investigating, and preventing fraudulent transactions, identity theft, and other illegal activities.
• Protecting the rights, property, and safety of our business, our customers, and the public.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage carefully selected third-party vendors and service providers who assist us in operating our business. These parties may have access to your personal information solely to perform specific functions on our behalf and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery and Logistics Partners: To coordinate food delivery to your location.
• IT and Cloud Services: Hosting providers, database managers, and cybersecurity companies.
• Analytics Providers: Such as Google Analytics, to help us understand how customers use our website.
• Email and SMS Marketing Platforms: To manage and send promotional communications.
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries.

4.2 Third-Party Delivery Platforms

If you place an order through a third-party food delivery platform (e.g., DoorDash, Uber Eats, Grubhub), that platform's privacy policy will govern the collection and use of your data by that platform. We encourage you to review the privacy policies of any third-party platforms you use.

4.3 Legal Requirements

We may disclose your personal information where required to do so by law, or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information where we believe it is necessary to:

• Comply with applicable laws, regulations, or legal obligations.
• Protect and defend our legal rights or those of our customers and employees.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our service or the general public.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the business transaction. We will notify you by posting a notice on our website and, where required by law, via direct communication before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit prior consent to do so.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, helping us improve performance and user experience.
• Functional Cookies: Allow us to remember your preferences (such as language settings and saved addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and to track the effectiveness of our advertising campaigns.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website.

For California residents, please note that certain third-party advertising cookies may qualify as a "sale" or "sharing" of personal information under the CCPA/CPRA. You have the right to opt out of such practices. See Section 8 for your California privacy rights.

6. Data Security

Protecting your personal information is a top priority for Starbird Chicken Grill. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All employees and contractors with access to personal data are bound by confidentiality obligations.
• Password Hashing: User passwords are stored in hashed and salted form using industry-standard algorithms.
• Payment Card Security: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) through our use of certified third-party payment processors.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices, as well as vulnerability assessments of our systems.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a confirmed breach.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. The specific retention periods depend on the type of data and the purpose for which it was collected:

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data may be retained indefinitely for statistical and research purposes.

8. Your Privacy Rights

Depending on your location, you may have certain rights with respect to your personal information. We are committed to honoring these rights in full compliance with applicable law.

8.1 Rights Available to All Users

• Right to Access: You have the right to request confirmation of whether we process your personal information, and to receive a copy of that data.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law (such as transaction records for tax compliance).
• Right to Opt Out of Marketing: You may opt out of receiving marketing and promotional communications at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, the business purposes for collection, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exemptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information (including sharing for cross-context behavioral advertising) to third parties. To exercise this right, you may use our "Do Not Sell or Share My Personal Information" link on our website or contact us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of your sensitive personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service based solely on your exercise of privacy rights.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected] (use subject line: "Privacy Rights Request")
• Website: starbirdchickengrill.rest

We will acknowledge your request within 10 business days and provide a substantive response within 45 days. If additional time is needed, we will notify you of the extension and the reason for it. You may designate an authorized agent to make requests on your behalf, in which case we may require written proof of authorization.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not knowingly allow children under 13 to register for an account or use our services.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Starbird Chicken Grill is based in the United States, and the personal information we collect is primarily stored and processed within the United States. However, some of our third-party service providers and technology vendors may operate in or transfer data to other countries.

If your personal information is transferred outside of the United States, we ensure that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements with our service providers that incorporate standard contractual clauses or equivalent protections.
• Ensuring that third-party recipients adhere to data protection standards equivalent to those described in this policy.
• Conducting transfer impact assessments where required.

By using our website or services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment gateways, and delivery service applications that are not operated or controlled by Starbird Chicken Grill. When you click on these links, you will be directed to those third-party sites, which have their own privacy policies and terms of service. We are not responsible for the privacy practices or content of third-party websites and strongly encourage you to review their policies before providing any personal information.

Our inclusion of links to third-party websites does not constitute an endorsement of those sites or their privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. There is currently no universally accepted standard for responding to DNT signals. At this time, our website does not respond to DNT browser signals. However, you can control tracking through your cookie settings as described in Section 5 above. California residents may also exercise their right to opt out of the sale or sharing of personal information under the CCPA/CPRA.

13. Marketing Communications

With your consent (or where otherwise permitted by law), we may send you promotional emails, SMS messages, and push notifications about our menu, special offers, new locations, loyalty rewards, and other news related to Starbird Chicken Grill.

13.1 Opting Out

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any promotional email.
• Replying "STOP" to any SMS marketing message.
• Updating your notification preferences in your account settings.
• Contacting us directly at [email protected].

Please note that even if you opt out of marketing communications, you will continue to receive transactional and service-related communications (such as order confirmations and account notifications) that are necessary for the provision of our services.

14. Filing Complaints with Regulatory Authorities

If you believe that we have processed your personal information in violation of applicable privacy law, you have the right to lodge a complaint with the relevant regulatory authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and privacy laws at the federal level. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may submit complaints to the California Privacy Protection Agency, which enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorneys General: Residents of other states may contact their respective state Attorney General's office regarding consumer protection and privacy complaints.

We encourage you to contact us first so that we have the opportunity to address your concerns before you approach a regulatory authority. Our commitment is to resolve all privacy-related issues promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website.
• Where required by law, send direct notification to affected users via email.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below: